Event Registration - Indiana Optometric Association
2024 Optometry Support Staff Program
8:00 AM - 5:00 PM EST

Location: Embassy Suites by Hilton Noblesville Indianapolis Conference Center, 13700 Conference Ctr Dr S, Noblesville, IN 46060

Event Description
The IOA offers a one day program on Saturday, April 20, 2024, with six hours of continuing education for paraoptometrics, opticians and staff. Take advantage of our special discount and register three participants for the price of two! This year there will again be two tracks offered for technical staff and front office/administration. Pick the one that works best for your office needs! 

Reserve your room for Indiana Optometry's Meeting at the stylish Embassy Suites on April 19 - 20, 2024. Click here to reserve at the discounted rate and use the group code IOA. For questions or to book by phone, call Kaley at 317-674-9043 or the Front Desk at 317-674-1900.
Dianna Graves, COMT, BS Ed., St. Paul, MN
Mary Schmidt, ABOC, CPO, Pleasant Hill, CA

8:00 – 9:00 am – Registration & Continental Breakfast
Breakfast and Breaks Sponsored by LKC Technologies

Track One – Office Relations Track

9:00 – 10:00 am
Team Building – What you Need to Build a Strong Team - Schmidt
What is team building? It means different things to different people. Sometimes it’s difficult to define. This program will give you a definition and the skills to create your own. In the competitive market today, your team is critical to your success. Having the team work together, support each other, and provide a quality experience for your patient will make the difference between success and mediocrity. 

10:00 – 11:00 am
10 Ways to Lose a Patient - Schmidt
In today’s market, patients can be very demanding. If you are lucky, they tell you when you don’t measure up. But if you’re unlucky, they just walk away, without giving you the chance to succeed and they tell others. This course will allow you to assess your standard practices to ensure you are handling all the basics.

11:00 – 12:00 pm
Leadership – Delegation – How to Work Smarter - Schmidt
Your greatest asset is your team. Your biggest headaches can be caused by…your team. How can you inspire, set realistic goals, and understand how to create and keep a positive workplace? This course will help you to understand how to share the duties and responsibilities with your team. You will walk through methods to establish goals and objectives, set performance standards, develop job descriptions and performance appraisals. You will learn which tasks to never delegate, and ultimately, how this all impacts the practice economics.

12:00 pm – 2:00 pm        
Indiana Optometry's Trade Show Luncheon (included in registration)
Sponsored by Eye Specialists of Indiana
Featuring more than 60 vendors with fun raffle prizes and show specials!
2:00 – 3:00 pm
What’s So Special About Special Testing - Graves
Ophthalmic/Optometric personnel perform a number of “special tests” during the patient exam to provide information regarding the patient’s eye and/or systemic condition to the doctor. Some of these tests include: Visual fields, OCT, color vision testing, glare testing, tear testing, potential acuity, (PAM or interferomoneter) & Amsler grid testing. Each test has performance parameters that need to be followed to ensure valid test results. Making sure we all “follow the rules” is critical.

3:00 – 4:00 pm
Check It Out Before You Check It In - Graves
One of the hardest jobs in the clinic is trying to figure out what exam to do for a patient from what they are telling you. You have a patient in your chair, and you “think” the pupils are “funny” or do they have a lid droop or is it just them?! When do you have the doctor pre-check the patient prior to drops or testing? We will discuss various instances when doctors are going to want to see the patient before you dilate or special test!

4:00 – 5:00 pm
Take Your Staff To The Movies - Graves
Managing your staff is a continual challenge of staying one step ahead of them, yet not too far ahead causing you to lose sight of them in the rear-view mirror. Staff often will go about their day and do what they “feel” is right and/or appropriate for given instances, often without input from you. When trying to “direct” their actions, and their performances in those situations, movie “literature” shows us that what we wanted/expected to happen does not always play out!

Track Two – Technical Track

9:00 – 10:00 am
Buzz Words for Technicians Graves
When a patients calls or walks into the clinic with an eye problem, there are certain phrases or descriptions they use that cause us to determine that a patient should be seen sooner than later: “buzz words.” So….what are some of the common buzz words or phrases and when should we schedule these appointments to ensure they are seen in the appropriate time frame for their complaint?

10:00 – 11:00 am
Technicians and the Anatomy of Diabetes - Graves
Advanced diabetic retinopathy may cause you to lose some or even all of your sight in spite of treatment! We will discuss Type I, Type II, and Gestational diabetes and the anatomical changes that occur in the eye: BDR, PPDR, NPDR, and PDR stages.

11:00 – 12:00 pm
There’s More to a Refraction Than Better One or Two - Graves
Whether you are using an autorefractor or are obtaining your refractive starting point by retinoscopy, refining your numbers can be challenging. Do you rely more on the subjective response or the objective? What if they “like” more or less power than they need? We will discuss how to avoid these and other pitfalls that can cause patients to be over-minused or under-plussed!

12:00 pm – 2:00 pm        
Indiana Optometry's Trade Show Luncheon (included in registration)
Sponsored by Eye Specialists of Indiana
Featuring more than 60 vendors, fun raffle prizes and show specials!
2:00 – 3:00 pm
Cherishing Change – Allowing Everyone to Soar - Schmidt
How do you make change an exciting, productive, and constant part of the practice? Try looking around you. Identify those magic staff members who love to learn new things and become thrilled with the idea of being challenged to grab onto innovative ideas. This course will assist you in developing and harnessing staff skills while helping your whole team experience skyrocketing morale at work. We will “help you help those” who have the wings but may not be able to fly yet. And your patients will let you know that you’re on the right track. When a practice continues to move forward, improve, and yes, CHANGE, you add value and depth to your bottom line.

3:00 – 4:00 pm
Frame Selection and Styling – Choosing the Best Frame for Each Face - Schmidt
How can you tell your patient that the frame of his or her dreams could look extra special with a slightly different shape? How can you be confident about exactly what that shape should be? We’re here to help. Those who complete this hands-on course will learn techniques that will enable them to assess face shapes and discern which frames will most complement patients’ features. We’ll also show you how you can determine just the right fit and maximum patient comfort.

4:00 – 5:00 pm
Making Work Fun – Make Your Practice Grow - Schmidt
Everyone wants to make a difference on the job, and cultivating an environment that is upbeat goes a long way in making work fun. Positive morale equals a positive impact on your bottom line. This course is designed to give managers the ability to improve working conditions, motivate and inspire staff to give their all.
Schedule is subject to change. Any changes will be posted on this web page. Questions about this event? Call the IOA at 317-237-3560.

Price includes continental breakfast, trade show luncheon and six hours of education.

Price to register one attendee - $140
Register three support staff for the price of two!

All requests for refunds must be in writing and must be postmarked or sent via email no later than April 1, 2024. Refund requests made on or before April 1, 2024, will receive a full refund. Requests postmarked or emailed between April 2 and April 18, 2024, will receive a 75% refund. No refunds will be made after April 18, 2024.